Privacy Policy

Last updated: May 30, 2026

1. Introduction

This Privacy Policy describes how Soria (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit, purchase from, or otherwise interact with our website at trysoria.com (the “Site”). By using the Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information you provide directly:

  • Name, email address, shipping and billing addresses
  • Phone number (if provided)
  • Payment information — processed securely by our payment processors; we do not store full card details
  • Account credentials (if you create an account)
  • Communications you send to us, including customer support inquiries

Information collected automatically when you use the Site:

  • Device and browser information (type, operating system, screen size)
  • IP address and approximate geographic location
  • Pages viewed, products viewed, items added to cart, and orders completed
  • Referring URLs and time spent on the Site
  • Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

  • Process and fulfill your orders, including shipping, payment, and customer service
  • Send you order confirmations, shipping notifications, and other transactional emails
  • Respond to your questions and customer service inquiries
  • Send marketing communications, including promotional emails, when you have opted in
  • Improve our Site, products, and customer experience
  • Detect and prevent fraud, security incidents, and abuse
  • Comply with our legal obligations

4. Sharing With Third Parties

We share personal information with the following categories of third parties for the purposes described:

  • Shopify — our e-commerce platform, which hosts the Site and processes orders
  • Payment processors (such as Shopify Payments, Stripe, PayPal) to process your payments
  • Shipping carriers (such as USPS, UPS, FedEx) to deliver your orders
  • Email marketing providers to send transactional and, where permitted, marketing emails
  • Advertising and analytics partners such as Meta Platforms, Inc. (see Section 6)
  • Service providers assisting with site security, fraud prevention, and customer support
  • Legal authorities when required by law, court order, or to protect our rights

We do not sell your personal information for monetary gain.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate the Site, remember your preferences, analyze how the Site is used, and deliver more relevant advertising. You can control cookies through your browser settings, but disabling some cookies may affect the functionality of the Site.

6. Online Advertising and Analytics

We use the Meta Pixel and Meta Conversions API on our website. These tools collect information about your browsing activity — including pages viewed, products viewed, items added to cart, and purchases completed — and share that information with Meta Platforms, Inc. to help us measure the performance of our advertising on Facebook and Instagram and to deliver more relevant content to you. Information collected may include your IP address, browser type, device information, referring URL, and event data.

You can manage your ad preferences in your Facebook or Instagram account settings, or learn more about Meta’s data practices at facebook.com/privacy/policy/.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction information is generally retained for at least seven years for tax and accounting purposes. Marketing contact information is retained until you unsubscribe.

8. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access — request a copy of the personal information we hold about you
  • Correction — request that we correct inaccurate or incomplete information
  • Deletion — request that we delete your personal information, subject to legal exceptions
  • Opt-out — unsubscribe from marketing emails at any time using the unsubscribe link in any marketing email
  • Portability — request your information in a portable format

To exercise any of these rights, contact us at support@trysoria.com.

9. California Residents (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what categories of personal information we collect and why, the right to request deletion of your personal information, the right to opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising, and the right to non-discrimination for exercising these rights. To submit a request, email support@trysoria.com with the subject line “California Privacy Request.”

10. EU / UK Residents (GDPR / UK GDPR)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) and UK GDPR, including the rights to access, rectify, erase, restrict, port, or object to the processing of your personal data. Our legal bases for processing are performance of a contract (for orders), consent (for marketing where required), and legitimate interest (for analytics, security, and fraud prevention). To exercise these rights, contact us at support@trysoria.com.

11. Children’s Privacy

The Site is not directed to children under the age of 13 (or under 16 in some jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. International Transfers

If you access the Site from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Material changes will be communicated more prominently, for example via email or a banner on the Site.

15. Contact Us

For questions about this Privacy Policy or to exercise any of your rights, contact us at:

Email: support@trysoria.com
Website: trysoria.com